Business Systems Analyst, Digital Banking

About this role

JOB FUNCTION:

The Digital Banking Business Systems Analyst partners with business units, Information Technology, Product Managers, Project Managers, and third-party vendors to analyze business needs, optimize processes, and deliver technology solutions supporting Jefferson Bank's strategic and operational objectives. Within the Digital Banking domain, the role supports online and mobile banking, digital account opening and onboarding, treasury management services, customer self-service, and other customer-facing digital platforms. The analyst gathers and documents requirements, supports application functionality, facilitates solution design, coordinates testing, and identifies opportunities to improve efficiency and automation.

DUTIES & RESPONSIBILITIES:

• Serve as the business systems analyst for assigned applications, platforms, and business units, acting as a subject matter resource for assigned systems and processes.
• Analyze business processes, workflows, system functionality, and user needs to improve efficiency, reduce manual effort, strengthen controls, and improve the user experience.
• Respond to application support requests and escalated user issues; troubleshoot application issues and coordinate resolution with internal teams, business users, and vendors.
• Provide daily application support, maintenance coordination, monitoring, and file transfer review; assist with configuration updates, permissions, and processing variables after approval.
• Monitor vendor communications on releases, updates, and known issues, and communicate system changes, risks, and impacts to affected business units.
• Facilitate requirements sessions with business users, IT teams, and third-party vendors; elicit, analyze, and document current-state and future-state business processes.
• Create process-flow diagrams, gap analyses, business and functional requirements, and documentation; translate business needs into written specifications for system changes.
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