Business Operations Manager - Service Supply Chain (Remote)
Company: Cisco
Location: Research Triangle Park, NC (Remote)
Salary: $125,500 - $229,600 a year
Type: Full-time
Remote: Yes
Posted: 2026-04-09
About this role
The application window is expected to close on: 04/30/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
The Service Supply Chain (SSC) Central Operations team plays a critical role in enabling Cisco’s service delivery by driving cross-functional execution, operational excellence, and continuous improvement across the global supply chain. The team partners closely with SSC functional organizations and external stakeholders to align strategy, processes, and execution. It is a collaborative, results-driven group of experienced program leaders who thrive in complex, fast-paced environments. What makes the team exciting is the opportunity to influence global outcomes, improve customer experiences, and deliver meaningful business impact at scale.
Your Impact
The Business Operations Manager in SSC Central Operations orchestrates cross-functional initiatives to directly impact service levels, streamline operational processes, and maximize customer satisfaction. The role is responsible for planning, executing, and governing programs across the full lifecycle, ensuring alignment to strategic objectives while maximizing resource efficiency, mitigating operational risks, and driving continuous process improvement. Clear governance and decision-making structures are established to drive collaboration across global teams, with transparency provided through regular stakeholder communication and financial reporting. Success in this role is defined by cross functional alignment, delivery of measurable outcomes, and effective system and process implementation with change adoption in Service Supply Chain operations.
This role involves defining operational priorities, resource allocation, and strategic execution frameworks, while balancing competing business demands and mitigating systemic operational risks. By building consensus and providing expert guidance on operat...