Business Operations Manager

About this role

Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we connect millions of homeowners with the right tradesperson — quickly, confidently, and without the faff.


As we grow, the way we work has to evolve with us. We’re looking for a Business Operations Manager to lead high-impact, cross-business projects that make how we operate simpler, more effective and ready to scale. You’ll work with teams across the company to turn complex challenges into practical improvements that deliver real operational and commercial results.


This is a role for someone who enjoys bringing clarity, structure and momentum to important initiatives and seeing them through to meaningful outcomes.


Forget long lists, here’s what you’ll actually spend your time on:

• Taking ownership of cross-team projects that don’t neatly sit in one team but need clear end-to-end delivery
• Translating high-level business goals into a clear roadmap of operational initiatives and priorities
• Bringing structure and pace to initiatives that involve multiple teams, competing priorities and moving parts
• Identifying where processes, tools or ways of working are slowing teams down and leading the work to improve them
• Working with teams to simplify how things are done, remove unnecessary steps and make work easier to execute at scale
• Partnering with Data teams to define, build, and maintain reporting that tracks the performance of key operational processes and initiatives
• Using data and insight to pinpoint where performance, effort or cost can be improved and turning that into practical action
• Creating clear documentation, playbooks and ways of working that teams can consistently follow
• Tracking the impact of changes to make sure improvements are measurable, understood and embedded
• Supporting teams through change so new approaches are adopted, not just agreed in principle

**It’s not about ticking every box. ...