Business Operations Manager

About this role

About Us

Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest, routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team scaling almost doubling our business in 2026. Operations is the engine room: when it runs well, sellers grow and the platform compounds.

Your Mission

Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself).

Core Pillars

• **Keep the flow clean:** Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice.
• **Hold the network to account:** Monitor warehouse & carrier performance against SLAs; chase, escalate and reconcile invoices against rate cards.
• **Build the machine:** Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount.
• **Close the loop on sellers:** Resolve operational tickets fast, find the root cause, and fix it upstream so it doesn't recur.

What you'll achieve in your first 90 days

• Own the daily cross-system reconciliation and cut the count of unresolved order exceptions to near zero.
• Ship at least one automation, Claude skill or agent that removes a recurring manual task from the team's week.
• Take ownership of a slice of the wa...