Business Operations Executive

About this role

The Role

This role is ideal for someone who wants a hands-on, end-to-end view of how a modern business operates. You’ll sit at the heart of the firm, working across Operations, IT, HR and Compliance and helping keep the business running smoothly as we scale rapidly.

You’ll gain real exposure to how a regulated, fast-growing firm functions - from people and systems to process, culture and compliance.

You’ll report into the Senior Operations Manager.

Hybrid working: this role requires regular in-office presence to support the day-to-day running of Operations.

Core Responsibilities

Operations & Office Management

• Managing the day-to-day running of the office, including incoming mail, facilities and office operations
• Answering incoming calls via our main phone line
• Acting as a central point of coordination across teams
• Building strong internal relationships and being a trusted, go-to person across the firm
• Supporting the smooth running of the business as we continue to scale

People, HR & Learning Support

• Supporting employee onboarding and offboarding
• Coordinating employee benefits and perks
• Supporting learning and development initiatives across the firm
• Helping organise internal training sessions and firm-wide development activity
• Supporting people-related processes that contribute to a strong employee experience

IT & Systems Coordination

• First-line coordination of IT requests and day-to-day issues
• Laptop and device coordination (ordering, setup, handover and returns)
• Supporting new joiners with systems access and equipment
• Liaising with external IT providers where required
• Helping maintain basic IT and asset registers

Compliance & Governance (Day-to-Day)

• Running client onboarding processes and completing required checks
• Ensuring onboarding documentation is accurate, complete and properly recorded
• Managing day-to-day compliance administration within Operations
• Maintaining internal processes, recor...