Business Intelligence (BI) Analyst

About this role

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Business Intelligence (BI) Analyst serves as a key liaison between clinical field operations and technical analytics teams, supporting both franchised and corporate clinic environments. This role is responsible for translating operational needs into actionable data insights, managing analytics-related projects, and triaging incoming requests through a structured ticketing process. The analyst ensures timely delivery of reporting, dashboards, and analyses that inform operational and strategic decision-making.

Essential Responsibilities

Data Analysis & Reporting

• Develop, maintain, and optimize dashboards for clinical and operational stakeholders
• Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency)
• Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics
• Ensure data accuracy, consistency, and integrity across reporting systems

Stakeholder Communication & Translation

• Act as a communication bridge between clinical field operators and technical analytics teams
• Gather and document business requirements from non-technical stakeholders
• Translate operational needs into clear technical specifications for BI developers/data engineers
• Present findings and insights in a clear and easy-to-follow data and impact “story”

**Project Manageme...