Disputes Operations Business Analyst- Remote

About this role

# Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Disputes Operations Planning Analyst will provide leadership with financial and operational analysis to support dispute resolution strategies. This includes planning, cost management, and project reviews to ensure profitability and compliance. The role focuses on comparing actuals to forecasts, analyzing variances, identifying risks and opportunities, and recommending actions to optimize dispute handling and cost-effectiveness.

Day in the Life

• Act as a liaison between Disputes leadership and Finance teams to gather data, resolve issues and recommend solutions.
• Perform reconciliation of variances between projected versus actual dispute-related financial performance.
• Partner with Finance to create forecasts and plans for dispute volumes, resolution costs and operational impacts.
• Monitor and report dispute performance against financial and operational plans; recommend remediation strategies for variances.
• Understand dispute-related KPIs and their impact on short and long-term financial performance.
• Develop and maintain cost models for dispute services, incorporating impacts into forecast and future plans.
• Provide trend, ratio and sensitivity analysis on dispute performance and financial outcomes.
• Create presentations and reports for SVPs and leadership, highlighting dispute performance, risks and opportunities.
• Evaluate new initiatives in dispute handling (ex: automation, vendor partnerships) through financial modelin...