Business Intelligence Analyst Senior - Member Value

About this role

Location San Antonio, Texas; Charlotte, North Carolina; Colorado Springs, Colorado; Phoenix, Arizona; Plano, Texas; Tampa, Florida

Job ID

R0121474

Date posted

10/06/2026

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Intelligence Analyst in the Member Value organization, you will drive analytics that inform the strategy, performance, and continuous evolution of AI-enabled member interactions. You will translate complex data into clear business recommendations, identify opportunities to improve member experience and operational outcomes, and influence priorities that expand the value of conversational AI capabilities across the enterprise. Through strong partnerships with business and technology teams, you will help accelerate innovation while ensuring measurable impact for members and USAA.

Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs.

We offer a flexible ...