Business Development Executive

Responsibilities

You will generate and qualify apprenticeship opportunities by building relationships with employers and strategic targets. Additionally, you will manage inbound enquiries, book appointments for managers, and maintain accurate records within the CRM system.

Requirements

Candidates should have experience in sales, business development, recruitment, or customer service along with strong communication skills. An NVQ Level 3 qualification or equivalent experience is required, as well as proficiency in CRM systems and Microsoft Office.

Skills

• Sales
• Business development
• Recruitment
• Customer service
• Lead generation
• Relationship building
• Stakeholder engagement
• CRM systems
• Microsoft Office
• Communication
• Time management
• Administrative skills
• Pipeline management
• Outbound sales

Benefits

• 25 days holiday plus bank holidays
• Contributory pension scheme
• Internal training courses
• Employee Assistance Programme
• Bupa Anytime HealthLine
• Wellbeing app
• Leisure centre discounts
• Virtual GP service
• Retail discounts
• Paid volunteering day
• Payroll Giving Scheme

About this role

.Location: HomebasedSalary: Starting £30,000 per annum, dependant on experience plus excellent benefitsSchedule: Full time.
Ready to impact a better future?
As a Business Development Executive in our Employment, Assessments & Training (EAT) team, you'll play a key role in generating and qualifying apprenticeship opportunities that help employers develop their workforce and create lasting impact in communities across the UK. You'll work closely with Business Development Managers to build relationships, identify opportunities, and support the growth of our skills and apprenticeship provision.
By connecting employers with apprenticeship and skills solutions, your work will help create pathways for learning, growth and career development. Our work touches lives, and you'll have the opportunity to create impactful solutions that support businesses whilst contributing to a better future for individuals and communities.
What you’ll do as a Business Development Executive

Research and identify prospective employer organisations, multi-academy trusts, education trusts and other strategic targets
Generate new business opportunities through outbound telephone, email and LinkedIn activity
Manage and qualify inbound apprenticeship enquiries from employers and partners
Book qualified appointments for Business Development Managers and gather employer intelligence to support sales activity
Maintain accurate customer and prospect records within CRM systems and monitor pipeline progression
Support employer engagement campaigns, events, webinars and business development initiatives

Does this sound like you?

Experience in sales, business development, recruitment or customer service
Strong communication and relationship-building skills with confidence engaging stakeholders by telephone and digital channels
Experience generating leads and managing customer pipelines in a target-driven environment
Strong organisational, administrative and time management skills
Experience using CRM systems and Microsoft Office applications
NVQ Level 3 qualification or equivalent experience, with the ability to work independently and collaboratively

What we offer

25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Discover all you need to keep growing
At Serco, we're committed to creating an environment where people can thrive. We provide headroom for people to grow through learning opportunities, career development pathways and meaningful work that delivers a positive impact. You'll be supported to develop your skills, expand your experience and contribute to innovative solutions that make a difference.
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.A little bit about us:At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.Our inclusive recruitment commitment:We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.

About Serco Plc

Facilities Services · 1,001-5,000 employees · headquartered in . · founded 2019