Business Analyst Utilities and Customer Services Expertize-7
Company: Realign
Location: Ohio (Remote)
Salary: $98,662 a year
Type: Full-time
Remote: Yes
Posted: 2026-03-29
About this role
Remote, Ohio 43016 Posted March 29th, 2026
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Job Type: Full Time
Job Category: IT
Job Description
Role - Business Analyst Utilities and Customer Services Expertize
Location – Remote
Experience – 10+
## Type - Full Time
Job Description
Must Have Technical/Functional Skills
The Business Analyst plays a dynamic role responsible for supporting project and product delivery teams with direct reporting to the Manager, IT Business Analysis.
The Business Analyst performs various functions based on both user needs and a good understanding of applicable business systems and industry requirements.
The Business Analyst serves as a team member for the documentation of requirements which can take the form of epics, features, user stories, and acceptance criteria for prioritized system and feature development.
The Business Analyst is a collaborative team player with a growth mindset and an interest in devising or modifying procedures to solve the complex business systems and industry requirements of our business, users, and customers to help build the digital utility of the future.
Must have ADO experience.
Utilities domain, Agile Project Experience in the customer service area
Roles & Responsibilities
- Interacts and effectively communicates with internal clients to understand functional requirements that potentially lead to user stories and acceptance criteria.
- Organizes and facilitates meetings with Business, Design, Dev Team, and other groups as needed.
- Develops, refines, and documents requirements in the form of epics, features, user stories and acceptance criteria for prioritized feature development.
- Supports the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes – “As Is / To Be” State.
- Consults on functional testing of system modifications.
- Ensures traceability on project work includi...