Business Analyst II

About this role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Systems Analyst (Remote)

About this role:

We are seeking an experienced Systems Analyst to support and analyze business-critical applications while ensuring strong operational controls, system stability, and regulatory compliance. This role requires hands-on experience with .NET technologies and SQL, along with a solid understanding of ITSM processes, SOC compliance, IT General Controls (ITGC), audit readiness, and incident management.

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

• Analyze business and system requirements and translate them into functional and technical specifications
• Support and enhance applications built using .NET and SQL Server
• Act as the first point of contact for system and application issues, performing initial analysis and coordinating resolution
• Raise, track, and manage incident tickets while ensuring SLA adherence and root-cause documentation
• Lead and coordinate incident management, including prioritization, escalation, and stakeholder communication
• Effectively communicate and respond to escalations, ensuring timely resolution and client satisfaction.
• Participate in Change Advisory Board (CAB) meetings and ensure proper change governance
• Manage and pro...