Business Analyst II

About this role

Develop business and functional requirements that serve as the basis for software and processes utilized by Bright Horizons internal users as well external customers. Gather and document, through a variety of means, these requirements and serve as a communication bridge between business stakeholders and technical teams. The BA must be able to perform job functions in an independent manner, to provide leadership and drive collaboration across disciplines in all solution development related activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

This is a remote role in the United States.

What you will be doing:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications.
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
• Proactively identify ways...