Business Analyst - Dublin

Responsibilities

Capture and translate business requirements into specifications, acceptance criteria, operating procedures, and user documentation, while maintaining accurate records of decisions and delivered functionality. Facilitate stakeholder discussions, conduct quality assurance, support delivery sign-off, and identify risks, dependencies, gaps, and assumptions.

Requirements

Requires 5+ years of business analyst experience, ideally in financial services, technology, or another regulated environment, along with a relevant qualification. Candidates should have strong documentation and communication skills, hands-on Jira and Confluence experience, knowledge of GDPR and data protection, and experience working with business stakeholders and technical delivery teams.

Skills

• Business Analysis
• Requirements Documentation
• Functional Specifications
• Acceptance Criteria
• Stakeholder Management
• Workshop Facilitation
• Quality Assurance
• Process Documentation
• Jira
• Confluence
• GDPR
• Consent and Data Protection
• Risk and Dependency Management
• Change Control
• AI-Assisted Documentation
• Decisioning Use Cases

About this role

About the Role
​​​​Xtremepush is a global leader in customer engagement, providing a cutting-edge platform that empowers brands to understand, engage, and influence their customers across multiple channels. Specialising in the Sports Betting & Gaming (SBG) industry, Xtremepush enables businesses to drive growth and enhance customer experiences through data-driven insights, personalisation, and omni-channel marketing. We also partner with organisations in financial services and other regulated sectors. Our innovative Customer Data Platform and engagement tools help organisations create highly targeted campaigns, optimise conversions, and maximise revenue. Xtremepush is the only platform that combines real-time CDP, Omnichannel Activation, AI Optimisation, Gamification Engine, and Advanced Intelligence in a single platform.

About the role
We are seeking an experienced Business Analyst to translate business requirements into clear specifications that our technical delivery teams can build against. Working across a number of clients, you will take full ownership of requirements documentation, acceptance criteria, operating procedures and quality assurance throughout the full delivery lifecycle. That includes defining decisioning use cases, signing off delivery and keeping an accurate record of what has been built and agreed. This role requires the successful candidate to have strong analytical and problem solving skills, excellent written communication and the ability to work closely with business users and technical stakeholders.

This is a hybrid role based in Dublin. #LI-Hybrid
Key Responsibilities
Capture, document, and structure business requirements, including eligibility, suppression, prioritisation, decisioning, and target-outcome logic.
Translate requirements into clear specifications for the technical delivery teams.
Define acceptance criteria for each use case and support sign off against agreed delivery outcomes.
Maintain a central record of requirements, decisions, in progress work, delivered functionality, and agreed changes.
Own operating procedures and user documentation required for business teams to operate solutions after going live.
Conduct quality assurance reviews to ensure accuracy, consistency, and completeness of documentation and delivered outputs.
Facilitate workshops and stakeholder discussions to clarify requirements, resolve ambiguity, and document decisions.
Use AI tooling to improve documentation efficiency, while retaining accountability for quality and accuracy.
Identify risks, dependencies, gaps, and assumptions, escalating them appropriately to the Senior Programme Manager.
Your Experience and Qualifications
5+ years’ experience as a Business Analyst, ideally within financial services, technology, or another regulated environment.
A relevant qualification in business analysis, information systems, business, or a related discipline.
Proven ability to produce clear, structured business requirements, functional specifications, process documentation, and acceptance criteria.
Hands-on experience with Jira and Confluence for managing requirements, user stories, decisions and documentation.
Understanding of GDPR, consent and data protection requirements in a regulated environment.
Strong written and verbal communication skills, with the ability to explain complex requirements to both business and technical audiences.
Experience working directly with senior business stakeholders and technical delivery teams.
Strong attention to detail, with a methodical approach to documentation, quality assurance, version control and change control.
Familiarity with CRM, marketing technology, CDP or next-best-action decisioning platforms is desirable.
Experience using AI tools to support analysis and documentation is desirable.
Location
This is a hybrid role based in Dublin.
About us
Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.

At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

About Xtremepush

Software Development · 51-200 employees · headquartered in Dublin · founded 2015