Business Analyst Creatio

About this role

Join a company that’s leading the way in AI and automation consulting. Our portfolio spans 10+ top technologies across business applications, data, process, cloud, and AI. At Bits In Glass, you’ll do meaningful work with a supportive, driven team that loves to collaborate and celebrate wins together. Whether you’re coding, consulting or bringing bold ideas to the table, you’ll tackle real business challenges, grow your skills, and make a BIG impact.

Our growing team has earned global recognition as a Great Place to Work and received multiple industry partner awards—while keeping things fun and people-focused. If you’re looking to deepen your expertise and solve real-world problems, Bits In Glass could be the place for you.

BIG is seeking a curious and energetic Business Analyst within our Creatio team. You will collaborate with internal teams and clients to understand business needs, optimize workflows, and ensure seamless CRM solution delivery to drive customer success and operational efficiency.

Responsibilities:

• Gather and document business and functional requirements from stakeholders
• Translate requirements into clear user stories, epics, and acceptance criteria
• Analyze customer data and usage to identify insights and improvement opportunities
• Map and optimize business processes and customer workflows
• Model and support implementation of process automation
• Collaborate with technical teams to deliver CRM solutions and customizations
• Configure and customize solutions using no-code / low-code tools
• Validate system designs and implementations against business requirements
• Engage with clients to support adoption and resolve delivery challenges
• Lead or support client training and onboarding
• Operate within an agile delivery model and participate in sprint activities

Required Skills & Experience:

• Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
• 3-5 years of ...