Business Analyst - Client Relations

About this role

# Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

# What We Do

The Business Analyst, Client Relations serves as the intake point for client custom reporting and data requests. This role gathers business requirements, coordinates estimates and timelines, tracks requests through completion, and supports validation and communication with internal stakeholders.

## What You’ll Do

• Meet with stakeholders to gather and document business requirements.
• Create business requirements documentation (BRDs) for new or changing custom reporting requests.
• Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates.
• Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive.
• Track, report on, and manage new reporting requests through completion.
• Coordinate user acceptance testing (UAT) with key stakeholders, as applicable.
• Conduct post-production validation (PPV).
• Educate the internal Client Relations team about enhanced reporting and provide support as needed.

## What You’ll Bring

• Mor...