Business Analyst

About this role

About The Company
SIGNAL IDUNA Gruppe is one of the largest insurance and financial service providers in Germany, with headquarters in Hamburg and Dortmund. The company has undergone a significant transformation in recent years, embracing modern, agile work environments characterized by openness and a culture of innovation. At SIGNAL IDUNA, diversity and inclusion are central values, fostering a workplace where different perspectives and experiences are valued as key drivers of creativity and progress. The organization is committed to shaping the future of the insurance industry by leveraging technological advancements and emphasizing mutual respect, trust, and continuous improvement. As part of their ongoing digital transformation, SIGNAL IDUNA aims to redefine customer engagement and operational excellence in an increasingly digital world.


About The Role
We are seeking a visionary and highly skilled Business Analyst (m/w/d) specializing in AI Contact Centers to join our team. In this role, you will be instrumental in driving the digital transformation of our customer interactions, focusing on the integration and optimization of artificial intelligence within our contact center operations. Your primary responsibility will be to analyze, model, and redesign processes, ensuring the seamless collaboration between human agents and AI-driven systems. You will translate business visions and technological trends into actionable features, formulate clear user stories, and develop iterative product roadmaps. A key aspect of this role involves working closely with cross-functional teams—including IT, partners, and management—to implement innovative AI solutions that enhance customer experience and operational efficiency. You will also be responsible for data-driven analysis and providing strategic recommendations to senior management, ensuring that technology investments deliver measurable business value. This position offers a unique opportunity to work at the...