BLP Operations Manager

About this role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The BLP Operations Manager is responsible for overseeing the daily operations of the Business Purpose Lending fulfillment team, including Account Managers and Closers. This role ensures operational excellence throughout the loan lifecycle, from application through funding, while supporting production goals and delivering an exceptional borrower and broker experience. The BLP Operations Manager works closely with Sales, Credit, Underwriting, Capital Markets, Post-Closing, and Shared Services to ensure efficient workflow execution, effective pipeline management, and achievement of departmental objectives.

Job Responsibilities:

• Manage the daily operations of the fulfillment team, including Account Managers and Closers.
• Monitor pipeline activity and ensure loans progress efficiently through the fulfillment process.
• Establish priorities and workflows to meet production and funding objectives.
• Recruit, train, coach, and develop f...