Asst Dir-Customer Success Manager

About this role

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.


If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.


Skills And Competencies

• 5+ years of professional experience in customer‑facing roles such as account management, customer success, pre‑sales, sales, customer support, or compliance‑related functions.
• Strong communication, relationship‑building, and presentation skills, with the ability to clearly explain complex concepts and engage stakeholders across operational and managerial levels.
• Proven ability to collaborate effectively within cross‑functional teams while independently managing priorities and consistently delivering outcomes.
• Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks.
• Solid probing, investigative, and research skills to support the development of practical, customer‑centric solutions.
• Experience supporting or executing client‑focused communications, initiatives, or campaigns at scale.
• Working understandin...