Associate Website Operations Manager

About this role

Who We Are
At
Mindr
and our family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.


Always aware. Always Guiding. Never Restricting or judging.
We are looking for an Associate Website Operations Manager.
The
Associate Website Operations Manager
will manage the web operations, oversee multiple websites within CST portfolio, and own user experience. They will provide day-to-day operational support to internal customers. This includes management of internal requests through a ticket management system, communication of vital information to internal stakeholders, basic troubleshooting of website production issues, and own website quality and standards. This position is responsible for delivering timely updates, UX enhancements, and drive best in class website optimization. They will also collaborate with stakeholders to build world class strategy and process to support our marketing team.


What You’ll Be Doing

• Utilize and maintain the CMS Kentico to update, edit, and optimize website content.
• Collaborate with various departments to ensure accurate and timely publication of content.
• Create engaging and compelling copy for website pages, blog posts, and other digital assets.
• Ensure consistency in tone, voice, and messaging across all online platforms.
• Implement and manage SEO strategies to enhance the website's visibility and ranking on search engines.
• Conduct keyword research, monitor performance metrics, and make data-driven recommendations.
• Analyze user behavior and feedback to identify opportunities for improving the overall user experience.
• Collaborate with design and development teams to implement UX enhancements.
• Develop and execute CRO strategies to improve website conversion rates.
• Conduct A/B testing and analyze results to implement changes that drive h...