Associate Robotaxi Operations Manager

About this role

What to Expect

Tesla is on a mission to build a world of amazing abundance, and the Robotaxi program is at the forefront of this revolution. As an Associate Robotaxi Operations Manager, you will play a critical role in supporting the daily health, readiness, and operational excellence of our autonomous vehicle fleet. This is a high-impact, fast-paced role designed for a driven, action-oriented leader who thrives in dynamic environments and is eager to grow into full operational ownership. You’ll work closely with the Robotaxi Operations Manager to ensure vehicles are clean, charged, maintained, and ready for service while building foundational leadership, analytical, and cross-functional collaboration skills.

What You'll Do

• Assist in managing vehicle readiness — including cleaning, charging, maintenance scheduling, and service coordination — to maintain high fleet availability and uptime
• Support the coaching, training, and performance tracking of a variety of team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Help deliver feedback, monitor KPIs, and support team development initiatives
• Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements. Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly. Develop proficiency in data-driven decision-making
• Track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times. Contribute insights to improve fleet performance
• Partner with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth. Adding implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implemen...