Associate Project Manager, Customer Success

About this role

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena’s long-term growth depends on customers realizing measurable value from its products and services. This early-career role is suited for professionals with initial experience in project coordination, service delivery, or customer engagement within a technology environment. This role strengthens customer loyalty, retention, and advocacy by ensuring customer outcomes are clearly defined, delivered, and continuously improved across the full lifecycle. The position plays a central role in creating a consistent, high-quality customer experience that supports sustainable revenue growth.

How you will make an impact:

- Build strong relationships with internal stakeholders and customers to foster collaboration and trust.
- Participate in team meetings, brainstorming sessions, and strategy discussions.
- Stay up-to-date with Ciena’s products, services, and industry trends.
- Contribute to process improvement initiatives to enhance efficiency and effectiveness.

Project Management Support:
- Assist in planning, tracking, and managing project timelines, deliverables, and milestones.
- Coordinate with internal teams to ensure alignment on project goals and schedules.
- Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments.
- Help identify potential risks and propose mitigation strategies to ensure successful project delivery.
- Support resource allocation and scheduling to meet project requirements.

Customer Success Support:
- Act as a liaison between customers and internal teams to ensure customer satisfaction.
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