Associate Director, Business Solutions & Operations

About this role

College Board:
BigFuture Division – Recruitment & Enrollment Solutions Unit


Location:
This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.


Role Type
: This is a full-time position


About The Team
The Recruitment & Enrollment Solutions (RES) team is comprised of dedicated and experienced professionals committed to the sales, support and long-term success of the College Board’s market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually – providing strategic insights, adoption support and guidance on how to leverage the College Board’s Search & Connections suite to achieve enrollment goals.


About The Opportunity
The Associate Director, Business Solutions and Operations plays a key role in supporting operational excellence across the RES organization. This role focuses on ensuring the integrity, efficiency, and reliability of the systems, processes, and workflows that enable RES teams to deliver consistent, high-quality services to higher education partners.


In this role, you will act as a strategic operational contributor supporting cross-team project and program management planning, executing event logistics and delivery, maintaining internal knowledge and resource systems, and ensuring established workflows are followed consistently across the team. You will work closely with RES leadership and colleagues to support process alignment, strengthen communication pathways, and help operational plans translate into effective execution.


Your work directly supports sales, retention, partner success, and overall efficiency of the RES organization through strong planning, coordination, and follow-through.


**In This Role...