Associate Customer Success Manager

About this role

What we want to accomplish and why we need you
Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!


We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.


What will you do everyday?
As an Associate Customer Success Manager you will collaborate closely with Enterprise Customer Success Managers to develop key skills that will enable you to grow at Suki and lead your own enterprise client engagements. Your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients. You will work closely with Enterprise Customer Success Managers to develop and maintain strong relationships with key client stakeholders, and ensure that Suki is delivering exceptionally well on key success metrics...