Associate Area Operations Manager

Responsibilities

The Associate Area Operations Manager will provide leadership and operational oversight across multiple urgent care centers to drive patient satisfaction and team engagement. They will monitor performance metrics, ensure regulatory compliance, and partner with clinical and HR leadership to support organizational initiatives.

Requirements

Candidates must have experience leading and developing teams in a healthcare setting along with strong analytical and communication skills. A bachelor's degree in a relevant field and prior experience in multi-site healthcare operations are preferred.

Skills

• Team Leadership
• Healthcare Operations
• Performance Management
• Staff Development
• Operational Excellence
• Process Improvement
• Regulatory Compliance
• Patient Satisfaction
• Analytical Skills
• Problem Solving
• Communication
• Relationship Building
• Microsoft Office
• Multi-site Management
• Coaching

About this role

LEAD TEAMS. DRIVE EXCELLENCE. MAKE AN IMPACT.

At Yale New Haven Health Urgent Care, we're committed to delivering exceptional care experiences for our patients while creating an engaging and supportive environment for our team members. Backed by the strength, resources, and reputation of Yale New Haven Health, our leaders play a critical role in helping teams thrive and ensuring operational excellence across every patient interaction.

We are seeking an Associate Area Operations Manager to oversee operations for our Ridgefield, CT and Somers, NY urgent care centers. This role provides leadership, coaching, and operational oversight while partnering closely with clinical leadership to drive patient satisfaction, team engagement, and business performance.

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WHY JOIN OUR TEAM?

LEAD WITH IMPACT

Guide high-performing teams and help shape the patient and employee experience across multiple locations.

SUPPORTED BY EXCELLENCE

Benefit from the resources, stability, and reputation of Yale New Haven Health while working in a dynamic urgent care setting.

ADVANCE YOUR LEADERSHIP CAREER

Collaborate with experienced healthcare leaders and gain exposure to multi-site operations, performance improvement, staffing, and strategic initiatives.

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WHAT YOU'LL DO

* Provide leadership and support to team members across multiple urgent care centers.
* Foster a positive, accountable, and patient-focused culture.
* Monitor operational and financial performance metrics and identify opportunities for improvement.
* Partner with clinical, training, HR, and operational leaders to support staffing, development, and organizational initiatives.
* Coach team members to achieve performance goals and maintain high levels of engagement.
* Ensure compliance with regulatory, safety, and accreditation standards.
* Address patient and employee concerns and facilitate timely resolution.
* Drive operational consistency, process improvement, and service excellence across assigned centers.
* Maintain a regular presence at both locations and support occasional evening or weekend business needs.

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QUALIFICATIONS

REQUIRED

* Experience leading and developing teams in a healthcare setting.
* Strong analytical and problem-solving skills with the ability to interpret performance metrics and identify trends.
* Excellent communication, relationship-building, and leadership abilities.
* Proven ability to coach, develop, and motivate team members.
* Proficiency with Microsoft Office applications.
* Valid driver's license and ability to travel regularly between assigned locations.

PREFERRED

* Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field.
* Experience in urgent care, outpatient healthcare, ambulatory care, or other high-volume clinical environments.
* Prior experience overseeing multiple locations, departments, or teams.
* Experience supporting performance improvement, compliance, accreditation, or regulatory initiatives.

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WHAT PATIENTS SAY ABOUT US

RIDGEFIELD, CT

"I got treated better in the time that I was there than I have at any other hospital or urgent care I've been to. Everybody was personable, and I never felt like they were just trying to get me in and out."

SOMERS, NY

"Everyone was welcoming, fast, and professional!"

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BECOME PART OF SOMETHING BIGGER

Join a team that combines the agility and community feel of urgent care with the strength and support of Yale New Haven Health. Here, you'll have the opportunity to develop your leadership skills, support exceptional teams, and make a meaningful impact on the communities we serve every day.