Amazon Dedicated Cloud Engineer, US ADC Security

Responsibilities

The engineer will serve as a technical escalation point for complex distributed system issues and lead root cause analysis for significant operational events. They are also responsible for designing automation tools to reduce manual toil and mentoring junior engineers to improve team reliability.

Requirements

Candidates must have experience in Linux systems administration, networking, and scripting languages like Python, Ruby, or Perl. A current, active TS/SCI security clearance with polygraph is strictly required for this role.

Skills

• Linux
• Networking
• Cloud Services
• Python
• Ruby
• Perl
• Systems Administration
• Troubleshooting
• Automation
• Root Cause Analysis
• Distributed Systems
• Security Clearance
• Technical Leadership
• Scripting
• Operational Processes

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Basic Life & AD&D Insurance
• Supplemental Life Plans
• Employee Assistance Program
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement
• 401(k) Matching
• Paid Time Off
• Parental Leave
• Restricted Stock Units
• Sign-on Payments

About this role

Would you like to operate the world's largest cloud computing infrastructure and
help U.S. Government agencies solve their most complex technical problems? AWS
has established a specialized group of service teams responsible for the work we
do with the U.S. Intelligence Community, building and operating some of the
largest and most complex distributed systems in the world.

The US ADC Security Engineering team is seeking an experienced ADC Engineer to
serve as a senior technical leader for our operations team. You will be the
technical escalation point for the hardest operational issues, lead root cause
analysis, build automation and tools that make the team faster and more
reliable, and raise the bar on operational processes across teams. You will also
mentor junior engineers and help them grow their troubleshooting and automation
skills. You have deep experience with Linux, networking, and cloud services, and
you know how to simplify solutions to complex problems while keeping the
customer experience first.

This is a shift-work position. The team runs 24/7 operations, which may require
you to work some nights and/or weekends.

This position requires that the candidate selected currently possess and
maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
- Serve as the technical escalation point on shift for complex, large-scale
distributed system issues, and make sound calls that balance operational risk.
- Lead root cause analysis for significant operational events, write Correction
of Error (COE) documents, and drive action items to completion.
- Design, build, and maintain automation and tools that reduce manual toil and
increase the speed and scale of the team.
- Find gaps in operational processes, runbooks, and handoffs, and drive
improvements across teams.
- Mentor junior engineers through code reviews, troubleshooting guidance, and
knowledge-sharing.
- Set the standard for documentation and operational readiness, and keep
runbooks accurate and current.

A day in the life
You start your shift by reviewing escalations, alarms, and handoff notes, and
helping the team decide what to work on first. When an issue goes beyond the
runbooks, you take the lead, dive deep across application, host, and network
layers, and guide the team to mitigation. Between events, you build automation
and tools that remove repetitive work, review scripts and code from junior
engineers, and work with partner teams to fix process gaps. After a significant
event, you lead the root cause analysis and write the COE so the same issue
doesn't happen again.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering
delightful customer experiences. Our organization is responsible for creating
and maintaining a high bar for security across all of Amazon’s products and
services. We offer talented security professionals the chance to accelerate
their careers with opportunities to build experience in a wide variety of areas
including cloud, devices, retail, entertainment, healthcare, operations, and
physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI
events and learning experiences inspire us to continue learning and to embrace
our uniqueness. Addressing the toughest security challenges requires that we
seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, training, and
other career-advancing resources here to help you develop into a better-rounded
professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve. Basic Qualifications: - Experience
troubleshooting skills at all levels, from application to network to host
- Experience in one or more scripting languages (e.g., Python, Ruby, Perl)
- 2+ years of systems administration (Linux or Windows) experience
- Experience debugging and systems analysis to identify and quickly resolve or
mitigate issues
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications: - 3+ years of cloud computing technologies experience
- 3+ years of computer networking experience
- Experience presenting root cause analysis and error correction from
operational events to senior management
- 3+ years of work supporting procedures and methodologies for production
computing environments experience
- Experience building automation or tools used by an operations team
- Experience mentoring or providing technical guidance to other engineers

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

The base salary range for this position is listed below. Your ...

About Amazon

Software Development · 10,001+ employees