Amazon Dedicated Cloud Engineer, US ADC Security

Responsibilities

Provide front-line operations support for large-scale distributed systems on a 24/7 shift rotation. Monitor systems, troubleshoot issues using runbooks, and automate repetitive tasks with scripts.

Requirements

Requires an active TS/SCI security clearance with polygraph and at least 3 years of technical troubleshooting experience. Candidates must have an associate degree or relevant professional certifications and experience in Linux and networking.

Skills

• Linux
• Networking
• Cloud services
• Troubleshooting
• Bash
• Python
• DNS
• DHCP
• SSL
• OSI model
• TCP/IP
• Systems administration
• Virtualization
• Security clearance
• Distributed systems

Benefits

• Health insurance
• Medical
• Dental
• Vision
• Prescription insurance
• Basic life insurance
• AD&D insurance
• Supplemental life plans
• EAP
• Mental health support
• Medical advice line
• Flexible spending accounts
• Adoption reimbursement
• Surrogacy reimbursement
• 401(k) matching
• Paid time off
• Parental leave
• Restricted stock units

About this role

Would you like to operate the world's largest cloud computing infrastructure and
help U.S. Government agencies solve complex technical problems? AWS has
established a specialized group of service teams responsible for the work we do
with the U.S. Intelligence Community, building and operating some of the largest
and most complex distributed systems in the world.

The US ADC Security Engineering team is seeking a motivated ADC Engineer I to
support day-to-day operations of large-scale cloud systems. You have a working
knowledge of Linux, networking, and cloud services fundamentals, and you are
eager to learn, follow established procedures, and grow your troubleshooting
skills alongside experienced engineers.

This is a shift-work position. The team runs 24/7 operations, which may require
you to work some nights and/or weekends.

This position requires that the candidate selected currently possess and
maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
- Provide front-line operations support for large-scale distributed systems on a
24/7 shift rotation.
- Monitor systems and alarms, and troubleshoot issues using established runbooks
and procedures.
- Gather data on customer issues and escalate to senior engineers or service
teams in a timely manner.
- Execute routine operational tasks and use existing automation and scripts to
complete work accurately.
- Write and maintain simple scripts (e.g., Bash or Python) that automate
repetitive tasks, with guidance and code review from senior engineers.
- Document troubleshooting steps, update runbooks, and share what you learn with
the team.

A day in the life
You start your shift by reviewing open tickets, alarms, and handoff notes from
the previous shift. You work through issues using runbooks, collect logs and
metrics to help find the cause of problems, and escalate to senior engineers
when an issue goes beyond established procedures. Between tickets, you complete
routine operational tasks, work on small scripts that cut down repetitive manual
steps, update documentation, and learn the environment from experienced
engineers. Before handing off, you record what was done and what is still open
so the next shift can pick up smoothly.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering
delightful customer experiences. Our organization is responsible for creating
and maintaining a high bar for security across all of Amazon’s products and
services. We offer talented security professionals the chance to accelerate
their careers with opportunities to build experience in a wide variety of areas
including cloud, devices, retail, entertainment, healthcare, operations, and
physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI
events and learning experiences inspire us to continue learning and to embrace
our uniqueness. Addressing the toughest security challenges requires that we
seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, training, and
other career-advancing resources here to help you develop into a better-rounded
professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve. Basic Qualifications: - Associate's degree or
above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or
GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified
Practitioner)
- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
experience
- 3+ years of technical troubleshooting or similar experience
- 1+ years of systems administration (Linux/Windows) experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
Preferred Qualifications: - Experience with network troubleshooting tools
(telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet
capture tools), or experience in managing and troublshooting network and
experience in Linux and Networking protocols
- Experience with virtualization (Hypervisors, VMware, Xen), or experience in
Linux/RHEL
- Experience in technical support work, engineering, or an operations
environment
- Experience in automation via Bash/shell scripting and Perl/Python programming
- Knowledge of AWS services

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
in...

About Amazon

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