AI Product Owner - Implement to Renew

About this role

About The Role
The I2R value stream owns one of Blackbaud’s most consequential customer relationships—from implementation handoff through renewal. The Product Owner, AI Workflows – I2R is responsible for redesigning how that journey gets delivered, using AI to reduce friction, surface risk earlier, and accelerate the path to customer value. This role owns delivery of the AI workflow roadmap for the I2R value stream. You will design, prioritize, and deliver the AI-assisted workflows that change how implementation, onboarding, and renewal actually operate, working across business domain leads and the AI Platform Technical Lead, turning AI possibilities into‑real workflow change, every day.


What You’ll Do

• Own the AI workflow roadmap for I2R, defining which workflows to redesign across implementation, onboarding, support, and renewal, aligned to enterprise AI strategy and I2R business priorities.
• Identify high‑value use cases within your value stream where agents can meaningfully change how work gets done
• Own the backlog of AI workflow initiatives for I2R, prioritizing by customer impact and workflow readiness across the implementation-to-renewal lifecycle and drive delivery through to production.
• Define epics, features, and acceptance criteria that enable reusable, secure, and scalable AI agent patterns.
• Balance innovation with reliability, privacy, and responsible AI requirements.
• Ensure platform capabilities are designed once and leveraged many times across teams.
• Act as the connective tissue between engineering, data science, UX, security, legal/compliance, and product teams.
• Drive alignment on roles and responsibilities for AI agent development, deployment, and lifecycle management.
• Partner with platform and application teams to onboard them to AI agent tooling and best practices.
• Represent the AI platform in planning forums, reviews, and executive updates.
• Ensure AI agents align with Blackbaud’s standards for security, privacy,...