AI Operations Manager (Agentic CX)

About this role

• As the AI Operations Manager at Ramp, you will own the strategy and execution for how AI transforms the way Ramp’s Customer Experience teams and AI agents deliver for our millions of customers
• This is not a research role or a strategy-deck role
• You will build, ship, and scale AI-powered tools, agents, and workflows that make Ramp the most effective customer experience delivery company in the world, transforming both customer-facing agentic products and giving superpowers to our internal customer teams
• You’ll sit at the intersection of customer experience, product management, applied AI engineering, and business operations as we define what a perfect “agentic” customer journey looks like, what the perfect human operator <> AI agent hybrid approach to customer experience looks like, and how we increasingly shift from reactive to proactive customer engagement by anticipating customer issues before they arise
• This role reports to the Head of Operations and AI and partners closely with our Head of CX and Ramp’s CX, engineering, data, and go to market teams
• It’s ideal for someone who has shipped AI products at scale, is passionate about the future of operations work, and has a track record of getting real things built
• We’re looking for builders who can vibe-code a prototype before lunch and write the rollout plan after, and who get energy from turning a messy operational problem into an elegant automated system
• Build and ship AI agents and platforms that make Ramp’s customer experience motions faster, higher quality, and more reliable. Own the development and deployment of internal AI products, agents, and automations. Ensure Ramp’s CX team is adopting AI-powered workflows at the fastest rate in the industry and that the customer-facing AI CX motion improves every day or week
• Keep the customer at the center of our AI building efforts. Define the standards of quality and accuracy and how AI agents and human operators should divide and conquer to ensure ev...