AI Enablement Engineer

About this role

Hiring Manager
: Jeff Martin, CTO


We're looking for an AI Enablement Engineer to drive AI adoption across every team at Applause. You 'll build and maintain a monthly roadmap of AI-powered workflows for departments like Sales, Customer Success, Marketing, Finance, and HR/TA, then actually implement them: standing up tools, wiring integrations into our core systems, training the team on how to use them, and tracking whether they're moving the needle. This is a builder role, and you'll work closely with our CTO and Chief Architect, who own the broader AI vision and governance, while you own execution.


Responsibilities:

• AI Workflow Roadmap & Delivery

• Build a monthly roadmap of AI workflows to design and ship, prioritized by productivity or cost impact, for every department (except Product and Engineering)
• Identify manual, repetitive work across departments and design AI-driven workflows to replace or accelerate it
• Ship the workflows you scope: configure tools, build automations, and get them into daily use, not just document recommendations
• Iterate and fine-tune workflows post-launch based on usage and feedback

• Systems & Integrations

• Support system implementations for AI and adjacent tools, partnering with the CTO and Engineering on technical requirements and data access
• Connect AI tools into core business systems (CRM, HRIS, finance tools, Slack, etc.), so workflows run inside the systems teams already use
• Evaluate and pilot new AI tools for specific departments and use cases, and recommend what to adopt, pause, or retire

• Adoption, Training & ROI

• Train department teams on the workflows and tools you build, and follow up to make sure they're actually being used
• Troubleshoot adoption issues directly with end users rather than escalating them
• Track usage and cost of AI tools by team and use case, and run monthly ROI reporting
• Report progress monthly to the CTO on workflow delivery, adoption, and productivity/cost impa...