Account Manager- Personal Lines

Responsibilities

Manage all aspects of client personal insurance needs, including policy administration, coverage explanations, and renewal marketing. Develop and maintain strong professional relationships with clients and insurance carriers while maintaining accurate electronic records.

Requirements

Requires a NY State Personal Lines license and a minimum of five years of experience in the personal insurance industry. Candidates must possess strong organizational, communication, and problem-solving skills, along with proficiency in Microsoft Office and AMS.

Skills

• Personal lines insurance
• Client relationship management
• Policy administration
• Coverage analysis
• Renewal marketing
• Electronic record keeping
• Customer service
• Time management
• Problem-solving
• Attention to detail
• Microsoft Office
• AMS
• Written communication
• Verbal communication
• Organizational skills

Benefits

• Company Paid Life Insurance
• Long-Term Disability
• Short-Term Disability
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA/HSA Plans
• 401(k) with company match
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity
• Supplemental Life Insurance
• Legal Protection
• Identity Protection
• Pet benefits
• Generous PTO

About this role

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Auburn, NY. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:
Manage all aspects of client’s personal insurance needs, from information gathering, preparing applications and renewal marketing to policy administration.
Explain coverages and types of policies, suggest specific coverage enhancements, and resolve general customer inquiries.
Develop and maintain strong professional relationships with clients, their representatives and insurance company personnel.
Accurately and efficiently maintain electronic client account records and electronic file documentation while processing rewrites, endorsements, cancellations and renewals.
Participate as a Team member in a fast-paced, growing sales environment open to continuous improvement.

Qualifications:
NY State Personal Lines license required
Minimum of 3 years personal insurance experience required
Minimum high school degree required
Exceptional aptitude for customer service with a minimum of five years of Personal Insurance industry experience required, including
Experience with personal middle market carriers such as Travelers, Hanover, Utica, Plymouth Rock, and high net worth carriers such as Chubb, PURE, Berkley One & Cincinnati.
Ability to thrive in a fast-paced environment.
Upbeat attitude and strong written, verbal, and organizational skills.
Excellent time management and problem-solving skills with strong attention to detail and ability to prioritize.
Proficiency with Microsoft Office and AMS.

Benefits:
Compensation: $65,000-$75,000/yr. depending on experience
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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About Hilb Group

Insurance · 1,001-5,000 employees · headquartered in Richmond, Virginia · founded 2009