Account Manager, Digital Marketing

About this role

As an Account Manager you will be responsible for ensuring the growth, success and satisfaction of our marketing services customers. You will leverage your experience as a AM and will serve as the primary point of contact, proactively addressing customer needs, resolving issues, building value, growing revenue by recommending enhanced services and fostering long term relationships. Your role will involve providing strategic guidance, optimizing campaign performance, and driving customer retention, revenue retention, revenue growth.

ABOUT THE COMPANY

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES

• Practice a solid understanding of clients digital marketing needs and objectives that leads to achieving account and revenue quarterly retention targets.
• Develops lasting relationships and communications with customers and regularly communicates to provide updates and gather feedback. Support our customers by executing CCFs (Customer Campaign Follow Up Calls) for the entire portfolio in a recurring manner.
• Consistently improve positive customer sentiment via NPS survey. Identify areas that would improve future NPS survey results
• Identify customer needs through account review processes and understanding of their business needs which leads to upsells, account growth which demonstrates value and ROI..
• Anticipate and promptly respond to client inquiries and add...