Account Manager

About this role

Job description:

Account Manager, Ontario Region

Esri Canada has an exceptional opportunity for an Account Manager to join our Ontario Sales department.

Reporting to the District Manager, the person in this role will provide a successful and beneficial customer facing relationship for Esri Canada, supporting key customers in the Provincial Government sector. Esri Canada Account Managers execute business development activities and focus on selling solutions including software, professional services, and training; Account Managers are customer advocates, working across the organization to ensure their needs are understood and satisfied. They build and manage customer relationships, collect information, handle complaints, collect and analyze data and help to improve the overall customer experience, ensuring that company offerings meet the individual customer needs.

This role will be fully remote within Ontario, Canada.

A Day in the Life of an Account Manager at Esri Canada:

• Execute account management strategies designed to facilitate the implementation of business relevant solutions within a portfolio of targeted accounts.
• Leverage a customer focused mindset to support well established existing accounts, while also driving expansion into new areas within the account base by selling software, services, enterprise agreements, while retaining maintenance.
• Work closely with the Ontario Region’s consulting practice and other internal departments to facilitate client need fulfillment, respond to RFPs, and ensure successful implementation of our technology.
• Leverage industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.
• Conceptualize automation and improvements with Esri Canada Solutions.
• Build and advance relationships with clients based on trust and respect.
• Collect and analyze data to learn more about customers’ business needs and priorities.
• Manage the accurate and t...