Account Manager

Responsibilities

The Account Manager is responsible for growing revenue by developing new customer relationships and expanding opportunities within existing accounts. They act as a trusted advisor to business and technology leaders, aligning DataVox solutions with customer operational and infrastructure needs.

Requirements

Candidates must have 3+ years of successful experience in technology or IT services sales. Strong consultative selling, presentation, and CRM platform skills are required to manage complex sales cycles.

Skills

• Consultative selling
• Strategic account planning
• Relationship management
• Sales forecasting
• CRM management
• Negotiation
• Presentation skills
• Business development
• Technical solution sales
• Pipeline management
• Executive-level communication
• Discovery conversations
• Contract execution
• Cross-functional collaboration
• Solution development

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Long-term disability insurance
• Matching 401(k) retirement plan
• Roth retirement plan
• Sponsored 529 college savings plan
• Professional development reimbursement
• Paid vacation
• Sick time
• Company holidays
• Mileage reimbursement
• Phone reimbursement
• Annual health and wellness fairs

About this role

Account Manager

DataVox is seeking an Account Manager in Houston, Texas!

Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving the Texas Triangle area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being our customers' most trusted technology partner by delivering exceptional expertise, innovative solutions, and outstanding service.

Benefits that Support You and Your Family

DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:

* Health, Dental & Vision Insurance
* Company-Paid Life Insurance & Long-Term Disability Insurance
* Matching 401(k) and Roth Retirement Plans
* Sponsored 529 College Savings Plan
* Professional Development Reimbursement
* Paid Vacation, Sick Time & Company Holidays
* Mileage & Phone Reimbursement
* Annual Health & Wellness Fairs
* Sustainable Business Practices

A Culture That Brings People Together

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:

* An Encouraging Environment centered on upskilling and career growth
* Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.
* Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!) 
* A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support
* Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.

The Account Manager is responsible for growing revenue by developing new customer relationships and expanding opportunities within existing accounts. Acting as a trusted advisor, the Account Manager works closely with business and technology leaders to understand strategic goals, operational challenges, and technology priorities and aligning DataVox solutions and services that address operational, security, collaboration, and infrastructure needs while delivering long-term business value.

Success in this position requires strong consultative selling skills, strategic account planning, and the ability to build lasting executive-level relationships that result in long-term customer value.

What You’ll Do:

Account Development & Customer Engagement

* Identify and develop strategic new business opportunities.
* Develop and execute customer-specific growth strategies that identify opportunities for revenue growth and customer retention.
* Build and maintain trusted relationships with key stakeholders including executives, IT leaders, operations leaders, facilities teams, and procurement contacts.
* Serve as a trusted advisor and primary point of contact for customers throughout the relationship lifecycle.
* Conduct regular account reviews to align customer initiatives with DataVox solutions and services.

Consultative Sales & Solution Development

* Lead customer discovery conversations to understand business objectives, operational challenges, and technology priorities.
* Partner with Solution Architects and Engineers to design solutions that address customer requirements.
* Present the value, business outcomes, and return on investment of proposed solutions.
* Guide opportunities through qualification, proposal development, negotiation, and contract execution.
* Coordinate internal resources and manufacturer/vendor partners throughout the sales process.

Territory & Pipeline Management

* Maintain a healthy pipeline of qualified opportunities and actively manage opportunities through the sales cycle.
* Utilize CRM tools to manage customer activity, opportunity progression, forecasting, and account planning.
* Provide accurate sales forecasts and maintain visibility into key opportunities and risks.
* Achieve or exceed assigned goals, net profit, and strategic growth objectives.

Cross-Functional Collaboration

* Collaborate closely with Project Management, Finance, and Technical Operations and Service teams to ensure successful customer outcomes.
* Collaborate with leadership and technical teams to evaluate key opportunities and account priorities.
* Support customer onboarding, solution adoption, and long-term relationship management efforts.
* Represent DataVox professionally at customer meetings, industry events, and networking opportunities.

Who You Are:

* 3+ years of successful experience in technology, IT services, or related solution sales.
* Demonstrated ability to build and expand customer relationships at multiple organizational levels.
* Strong consultative selling, discovery, presentation, and negotiation skills.
* Experience managing complex sales cycles involving technical and business stakeholders.
* Strong organizational skills and ability to manage multiple opportunities simultaneously.
* Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
* Excellent verbal, written, and interpersonal communication skills.

Preferred Qualifications

* Bachelor's degree in Business, Marketing, Technology, or related B2B solutions
* Experience selling managed services, cloud solutions, cybersecurity, networking infrastructure, collaboration platforms, audiovisual systems, physical security, or integrated technology solutions.
* Exp...