58208932268 - Project Manager

About this role

Job Title: Project Manager

Type: Full-time; Remote

Schedule: US Time zone

Industry: DTC/E-commerce

Role Overview:

We are seeking a highly organized and client-facing Project Manager to serve as the operational and communication hub across multiple client accounts. This role requires a strong blend of project management and account management expertise — ensuring seamless execution of deliverables while maintaining high client satisfaction and retention. You will be responsible for keeping projects on track, proactively managing client relationships, and aligning internal teams to meet performance goals.

Key Responsibilities:

• Own end-to-end project management across multiple DTC and e-commerce client accounts
• Act as the primary point of contact for clients, ensuring clear communication, responsiveness, and strong relationship management
• Manage timelines, deliverables, and priorities to ensure projects are executed efficiently and on schedule
• Lead client onboarding processes, including handling access to ad accounts, analytics platforms, Shopify, and other tools
• Coordinate daily communication across internal teams and clients via Slack and other platforms
• Document meetings, action items, and next steps with clear and timely follow-ups
• Track project progress in ClickUp and proactively identify risks, bottlenecks, or delays
• Ensure all project documentation is accurate, organized, and up to date
• Collaborate with media buyers, creatives, and strategists to ensure alignment on client goals and execution
• Drive accountability across teams to ensure deliverables meet quality and performance standards

Success Metrics:

• On-time delivery of client projects and campaigns
• Client satisfaction and retention across managed accounts
• Efficiency and organization of project workflows within ClickUp
• Quality and clarity of client communication and internal coordination
• Ability to proactively manage and resolve project risks

### Requirements

• 3–5+ ye...