(1115417) Technical Product Owner

About this role

Technical Product Owner

Chicago, IL | Hybrid | Full-Time

*Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner to join our team in Chicago, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!*

Position Overview

The Technical Product Owner serves as the bridge between engineering, customers, and field support for an enterprise software product. This is a hands-on, technical product ownership role suited to a former developer who has grown into product leadership and can speak credibly with engineering teams while driving product value, quality, and adoption.

Key Responsibilities

• Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.
• Identify, document, and report design, reliability, and maintenance problems and bugs; track resolution progress, follow escalation procedures (including issues involving other products or vendors), and keep customers informed.
• Coordinate with field support specialists and customers to resolve problems and expand product usage.
• Answer customer and field support questions, providing guidance on product integration and infrastructure issues.
• Gather and consolidate feedback from customers and field staff; collect, document, and maintain functional requirements, and share insights on customer use, experiences, and non-traditional applications to shape the product vision.
• Manage the full software change request process — capturing need, components affected, cost estimates, risk, resources, and status; defining responses for non-standard or unsupported requests; and contributing to request process flows and templates.
• Design, critique, and oversee user acceptance testing plans and strategies, guiding end-users in defining test environments and acceptance criteria, inc...