Workforce Business Operations Analyst

About this role

Department and Name: SMG Central Scheduling- Consolidated Hospital Support
Physical Location: Virginia Beach, VA
Location Type: Remote
Employment Status: Regular-Full time
Shift: Second (Evenings)
Posted Date: March 20, 2026

## Job Overview

Sentara Independence is looking to hire a Workforce Business Operations Analyst – Evening, Weekend & Holiday Coverage (24×7 Support)

Workforce Management experience required! 24×7 on call availability may be required.

This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

We are seeking a dedicated and flexible Business Operations Analyst to provide critical off-hours support for a high priority 24×7 account. This role complements our existing daytime coverage and ensures seamless customer service during evenings, nights, and weekends.

Key Responsibilities:

• Provide responsive and professional customer support during non-business hours (evenings, nights, weekends, holidays).
• Monitor and respond to incoming inquiries via phone, email, and chat.
• Escalate urgent issues according to established protocols.
• Document interactions and resolutions accurately.
• Collaborate with daytime staff to ensure continuity of service and knowledge transfer.
• Participate in on-call rotations as needed to maintain 24×7 coverage.
• Identify and report recurring issues or trends to improve service delivery.

Schedule:
Weekday Evenings:

• This position requires coverage during evenings, nights, weekends, and holidays.
• **Active Shift(s):**
• Sunday, Monday, Tuesday, Friday, and Saturday
• 4:30 PM – 1:00 AM (EST)
• Schedules may rotate bas...