Web UX Designer 3

About this role

Who We Are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.


Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.


We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!


See yourself at Twilio
Join the team as Twilio’s next Web UX Designer.


About The Job
We are actively recruiting for this role to fill an existing vacancy. This position is needed to join Twilio’s Web Experience team as a UX Designer specialized in Adobe Experience Manager (AEM) component creation, design, and usability. You’ll design composable, reusable component patterns and author-friendly experiences that let UI, marketing, and content teams build pages quickly and accurately. You’ll define interaction design and detailed specs, optimize AEM authoring and governance, and create experiment-ready variants for A/B and multivariate testing, without implementing experiments.


Responsibilities
In this role, you’ll:

• Serve as the UX POC with stakeholders, gather requirements, and communicate complex design clearly and persuasively to these stakeholders, while leading production projects to completion
• Design and document AEM components end-to-end: Define use cases, content models, composability rules, and constraints; Create user flows, wireframes, prototypes, and detailed interaction specs (states, errors, keyboard/focus, responsiveness); ...