VP of Operations

About this role

## Overview

The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75–120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end—setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations.

As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey.

This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics—bringing operational rigor and focus at scale.

The VP of Operations is ultimately accountable for the performance of the region—owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance.

## Responsibilities

Patient Experience & Market Leadership

·         Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational

            decisions and market priorities.

·         Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and

            service innovation.

·         Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience,

            empathy, and clinical confidence.

Regional Operations Leadership

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