UX Researcher

About this role

Position Title: UX Researcher
Location: Remote (In the U.S)

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

We are seeking a UX Researcher to join our team supporting VA.gov Platform. In this role you will plan, conduct, and synthesize research to understand how engineering and product teams use VA.gov Platform products and services. This role helps Platform understand the needs, behaviors, pain points, and satisfaction of its users so that product strategy, roadmaps, and investment decisions are grounded in evidence.

This is an excellent opportunity for someone who is passionate about working closely with Product Managers, Engineers, Designers, Analytics, Platform Support, and government stakeholders. The researcher combines qualitative research, survey data, product analytics, support data, and other signals to identify opportunities and recommend priorities. In the role you will own the Platform's quarterly user satisfaction survey and tracks changes in user sentiment and experience over time.

RESPONSIBILITIES

• Plan and conduct research to understand how teams building product on VA.gov and other internal users interact with VA.gov Platform products, services, tools, and processes
• Conduct user interviews, usability studies, contextual inquiry, workflow analysis, and other qualitative research methods
• Study the end-to-end developer experience, including how teams discover, adopt, use, troubleshoot, and receive support for Platform capabilities
• Identify unmet needs, recurring pain points, barriers to adoption, and opportunities to improve Platform products and services
• Evaluate existing Platform capabilities as well as proposed improvements and new products
• Develop research plans, discussion guides, research questions, recruitment criteria, and study materials
• Synthesize research findings into clear insights and actionable recommendations
• Own the design, administration, analysis, and re...