UX Researcher

About this role

The UX Researcher will lead qualitative research across multiple product teams while contributing to mixed-methods studies that improve product experience, reduce risk, and guide product direction. You’ll work across discovery, usability, problem-space exploration, and strategic initiatives. You’ll also be part of building a foundational research practice that supports product decision-making across the organization, helping teams use evidence to guide roadmaps and strategy.

This is a dynamic, cross-organizational role. You will move between teams, products, and divisions, often operating in areas where expectations are evolving and not fully defined. Success requires strong relationship-building, clear communication, and the ability to influence decisions without direct authority.

Key responsibilities:

• Lead mixed-methods research that combines quantitative rigor with qualitative depth.
• Conduct user interviews, usability studies, and concept evaluations as part of integrated research workflows.
• Design and support surveys or light quant components that complement qualitative learning.
• Interpret behavioral data and translate findings into actionable insights.
• Identify research gaps, validate assumptions, and guide early-stage product exploration.
• Partner with PMs, designers, engineers, and leaders across divisions to ensure research insights are understood and applied.
• Communicate proactively when expectations need alignment or when challenges arise, working with the Manager, UX Research to maintain clarity and momentum.
• Help implement tools and processes that capture VoC data and translate it into actionable insights.
• Produce concise, executive-ready research reports that directly support prioritization and strategy.
• Manage shifting priorities across multiple teams and product areas with autonomy and initiative.

Description of our environment:

• You’ll support multiple teams and product areas simultaneously, moving quickly and adaptin...