User Experience (UX) Designer

About this role

Overview:

BRMi is seeking a User Experience (UX) Designer to support the modernization of internal tools used by Member Service Representatives. This work supports the transition away from a legacy system that is reaching end of life, replacing it with modern, scalable, and user-centered solutions.

This role will partner closely with User Experience, Product Management, and Engineering teams to design efficient, intuitive tools that improve employee workflows and enhance the overall service experience for members. The contractor will work with teams leveraging Microsoft Dynamics and deliver high-quality, development-ready design solutions aligned with enterprise standards.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: $85K-$103K

\*\*Can be 100% remote in TX, VA, MD, DC, or FL\*\*

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Responsibilities:

• Design modern, intuitive user experiences for internal tools used by Member Service Representatives
• Translate legacy system functionality into streamlined, user-centered workflows and interfaces
• Create high-fidelity user experience and user interface designs ready for development handoff
• Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability
• Collaborate with Product Owners, Business Analysts, and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements
• Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development
• Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions
• Support usability validation and iterate based on user and stakeholder feed...