Urban Outfitters Operations Manager - Oxford Street, London

About this role

This position is located at 200 Oxford St Fitzrovia, London, , W1D1NU United Kingdom


Role Summary
The main objective of this role is to oversee the operations, loss prevention, facilities and maintenance, receiving activities and procedures of the store. To support the management team in creating a store environment that fosters creativity and inspires the Urban Outfitters customer. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Training Peers” philosophy.


People
What You'll Be Doing

• Ensure that all resources are available for the successful recruitment, training and development and coaching of a productive sales team
• Adapt to the store’s needs by assisting with customer service, cleaning tasks, and store projects
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication

• Model the way by Inspiring, motivating and encouraging teamwork
• Take the lead by training and coaching on operational procedures
• Assist senior management in the planning of daily and weekly tasks that are influenced by operational needs
• Possess excellent communication skills in both written and verbal form
• Take in active role in department and daily meetings

Managing The Environment

• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day running of the business
• Assume total accountability of back of house areas and management of the stockroom. Ensure all areas are maintained and kept neat, clean and organised

Operations

• Perform and assist management with all daily operational responsibilities (i.e. opening and closing tasks, shipment receipt and b...