Technical Project Manager

Responsibilities

Lead a portfolio of technology and business change projects from initiation through to handover, ensuring delivery on time and on budget. Manage cross-functional teams and third-party suppliers while maintaining project governance and clear status reporting for senior stakeholders.

Requirements

Requires 4+ years of experience managing technology-enabled change projects, ideally within a multi-site hospitality or retail environment. Candidates should possess strong project governance skills and the ability to translate technical requirements for non-technical audiences.

Skills

• Project management
• Technology implementation
• Stakeholder management
• Budget management
• Vendor management
• Governance
• Change management
• Multi-site rollouts
• EPOS
• Infrastructure
• Systems integration
• Agile
• Waterfall
• Risk management
• Communication
• Problem solving

Benefits

• Annual bonus
• Long-term investment plan
• Enhanced holiday allowance
• Enhanced company sick pay
• Enhanced employer pension contributions
• Enhanced family friendly leave
• Private healthcare
• Electric vehicle salary sacrifice scheme
• Employee discount
• Early pay access

About this role

Job Title: Technical Project Manager

Salary Banding: £55,000 - £60,000 (DOE) + Bonus

Contract Type: Full Time, Permanent

Location: London (Head Office) 4 days per week + regular travel across the UK&I

Be part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

At Wingstop, we believe in rewarding and investing in our people.

* Annual Bonus – 20% base with opportunity of stretch (based on personal performance and business performance)
* LTIP Bonus – opportunity to join our Long-Term Investment Plan from day 1
* Enhanced holiday allowance - (25 days + Bank Holidays + Birthday Off)
* Enhanced company sick pay - (2 weeks full pay) 12 Month Rolling
* Enhanced Employer Pension Contributions
* Enhanced Family Friendly leave
* Private Healthcare – Vitality at Work
* Octopus EV Scheme - Optional Electric Vehicle Salary Sacrifice Scheme
* Employee discount - (50% Mon–Thurs, 20% Fri–Sun)  
* Stream – access your pay early & multiple discounts off retailers, gyms etc…

About the Role

We're growing fast across the UK and Ireland, and the technology behind our restaurants and head office has to keep pace. As our Technical Project Manager, you'll lead the projects that make that happen: from rolling out new restaurant technology across the estate to delivering the systems and process change that help our head office teams work smarter.

You'll own projects end to end and bring structure, governance and pace to cross-functional and, at times, transformational change. Working closely with Operations, Finance, People, Marketing, Supply Chain and our technology partners, you'll make sure the right things get delivered, on time, on budget and landing well with our teams in restaurants.

This is a hands-on role for someone who is equally comfortable running a steering group, getting into the technical detail with a supplier, and standing in a restaurant kitchen making sure a go-live works for the team on shift.

Key Responsibilities

Project delivery

* Lead a portfolio of technology and business change projects from initiation through to handover and benefits realisation, at both restaurant and head office level.
* Plan and deliver multi-site restaurant rollouts (for example EPOS, kitchen display, payments, kiosks, network and in-restaurant devices), including pilots, phased deployment schedules and go-live support.
* Deliver head office projects such as system implementations, integrations, upgrades and process improvement.
* Choose the right delivery approach for each project (waterfall, agile or hybrid) and adapt as the project evolves.

Governance and control

* Set up and run proportionate project governance: business cases, project charters, stage gates, steering groups and clear decision logs.
* Maintain plans, RAID logs (risks, assumptions, issues, dependencies) and change control, escalating early and with options.
* Produce clear, honest status reporting for the Technology Director and senior stakeholders.
* Help shape and embed a consistent project framework, templates and ways of working across the business.

Stakeholders and change

* Bring together cross-functional teams across Operations, Finance, People, Marketing, Supply Chain, Property and IT, building alignment and keeping everyone moving in the same direction.
* Work closely with Market, District and General Managers to make sure change is practical, well communicated and works on shift.
* Plan the people side of change: training, communications, restaurant readiness and hypercare.
* Translate technical detail into plain language for non-technical audiences, and business needs into clear requirements for technical teams.

Suppliers, budget and benefits

* Manage third-party suppliers and partners against agreed scope, timelines and SLAs, holding them to account for delivery.
* Own project budgets, track spend and forecast accurately, flagging variances early.
* Define success measures up front and track the benefits delivered after go-live.
* Run lessons-learned reviews and feed improvements back into how we deliver.

What You'll Bring

Essential

* 4+ years' experience managing technology or technology-enabled change projects end to end, with a track record of delivering on time and on budget.
* Experience delivering projects across multiple sites, ideally in hospitality, QSR, retail or another fast-paced, multi-site environment.
* Strong grounding in project governance: planning, RAID management, change control, stage gates and steering group reporting.
* Enough technical understanding to hold your own with engineers and suppliers, across areas such as systems integration, infrastructure, networks, cloud/SaaS platforms or in-store technology.
* Confident managing third-party suppliers and project budgets.
* Excellent stakeholder management, able to influence and build trust from restaurant teams through to senior leaders.
* Clear, concise communicator, written and verbal, who can simplify complexity.
* Organised, resilient and calm under pressure, with a practical, roll-your-sleeves-up approach.
* Willingness to travel regularly to restaurants across the UK.

Desirable

* Recognised project management qualification, such as PRINCE2 Practitioner, APM PMQ, PMP or an Agile / Scrum certification.
* Experience of restaurant or retail technology, such as EPOS, kitchen display systems, payments, kiosks or delivery platform integrations.
* Exposure to transformation programmes or a growth / scale-up environme...

About WINGSTOP UKI

Restaurants · 201-500 employees · headquartered in Dallas, Texas · founded 1994