Tax Season Customer Support Remote Southeast US and Charlotte NC

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat while providing accurate information about tax software products. Troubleshoot and resolve customer issues while maintaining accurate records and meeting performance goals.

Requirements

Requires a high school diploma or equivalent and previous customer support experience. Candidates must possess excellent communication skills, a reliable internet connection, and the ability to work in a fast-paced environment.

Skills

• Customer support
• Communication
• Problem-solving
• Decision-making
• Attention to detail
• Organizational skills
• Technical support
• Bilingual
• Spanish
• English
• Tax preparation
• Software proficiency

About this role

NOW HIRING: SEASONAL CUSTOMER SUPPORT REPRESENTATIVES (REMOTE)

Work from Home | Starting Pay: $17.00/hr. | Paid Training

Remote work Open to candidates residing in Georgia, South Carolina, North Carolina, Florida, and Tennessee.

Who we are:

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Are you a TaxSlayer?

TaxSlayer is seeking enthusiastic and customer-focused individuals to join our remote team for the 2026/2027 tax season. Our teams will begin in early January, — apply early to secure your spot!

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POSITION OVERVIEW

As a Seasonal Customer Support Representative, you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season.

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RESPONSIBILITIES

* Respond promptly and professionally to customer inquiries via phone, email, or chat
* Provide accurate information about product features, pricing, and availability
* Troubleshoot and resolve customer issues, escalating when necessary
* Maintain accurate customer records in the support system
* Collaborate with team members to meet customer needs
* Meet performance goals for response time, satisfaction, and quality
* Stay informed about TaxSlayer products and services
* Follow company policies, including privacy and data protection
* Maintain a quiet, professional home workspace

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BONUS SKILLS? LET US KNOW!

We’re especially interested in candidates who are:

* Experienced tax professionals
* Desktop computer tech support specialists
* Bilingual (English/Spanish)

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QUALIFICATIONS

* High school diploma or equivalent; college degree preferred
* Previous customer support or related experience
* Excellent verbal and written communication skills
* Strong problem-solving and decision-making abilities
* Ability to thrive in a fast-paced environment
* Attention to detail and strong organizational skills
* Comfortable using customer support software and systems
* Professional and empathetic in challenging interactions
* Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
* Flexible availability, including evenings, weekends, and holidays
* Bilingual proficiency in English and Spanish is a plus

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HOW TO APPLY

1. Complete the full application
2. Opt in for text messages so we can reach you quickly

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READY TO JOIN THE TEAM?

If you're passionate about helping others and want to be part of a supportive, fast-paced team — apply now and get ready for a rewarding seasonal experience.

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PLEASE NOTE

As a federal contractor, TaxSlayer may be subject to government requirements. We’ll keep you informed of any applicable obligations.

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EQUAL OPPORTUNITY EMPLOYER

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.