System Operator IV - Assistant Operations Manager - Traffic Operations

Responsibilities

Lead the Transportation Management Center operations floor, supervise operators across shifts, and coordinate incident response with transportation and emergency services partners. Ensure the quality of logs, messages, procedures, training, staffing, and performance data, while supporting contract administration and performing operator duties when needed.

Requirements

Applicants need a relevant bachelor's degree and at least one year of qualifying experience, or five years of qualifying full-time experience, along with a valid driver's license and relevant traffic, dispatch, or emergency operations experience. The role also requires experience managing operations and supervising at least 15 staff, updating procedures, strong communication and Microsoft Office skills, and the ability to respond to issues around the clock.

Skills

• Operations Leadership
• Staff Supervision
• Incident Management
• Traffic Operations
• Dispatch Operations
• Emergency Response Coordination
• Quality Assurance
• Staff Training
• Procedure Development
• Scheduling
• Performance Measurement
• Data Quality
• Data Analytics
• Written Communication
• Oral Communication
• Microsoft Office

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Retirement Savings
• Paid Sick Leave
• Paid Vacation
• Paid Parental Leave
• Bereavement Leave
• Voting Leave
• Naturalization Proceedings Leave

About this role

WSP is currently initiating a search for full-time System Operator IV -
Assistant Operations Manager at our Transportation Management Center! 

This role is based in Hawthorne, NY.

Position Summary

The Assistant Operations Manager runs the HVTMC operations floor day to day.
This is the senior supervisor on the floor, leading the operators who monitor
the network, coordinate incident response, and keep traffic moving across the
Hudson Valley. The role reports directly to the Operations Manager and steps in
as Operations Manager when that position is out, at the request of
NYSDOT/Consultant project management. This is a key position with 24/7 on-call
availability by phone.

Key Responsibilities

* Lead and direct operators on all shifts: set priorities, assign coverage, and
make the call during active incidents.
* Coordinate incident management with NYSDOT, State Police, local PD, fire,
EMS, and 911 centers, from detection through clearance.
* Monitor floor activity in real time and step in on major incidents, closures,
weather events, and bridge strikes.
* Run QA on operator output: incident logs, VMS messages, notifications, and
shift passdowns. Correct issues and coach as needed.
* Train new operators and keep existing staff current on SOPs, systems, and
protocols.
* Review and update floor procedures and protocols as conditions and systems
change.
* Manage schedules, callouts, and overtime to keep the floor fully staffed.
* Review performance measures and data quality and flag trends to the
Operations Manager.
* Support contract administration and transition activities under Tasks 1, 2,
7, and 10 (Attachment 13).
* Be able to perform any Operator-level function when needed.

Minimum Qualifications

* Bachelor's degree in a relevant field plus 1 year of qualifying experience,
OR 5 years of full-time qualifying experience
* Valid driver's license
* TMC, traffic, or dispatch operations experience in military, transportation,
fire, police, EMS, or 911
* Experience managing operations and supervising 15 or more staff
* Experience reviewing and updating procedures and protocols
* Strong oral and written communication; proficient in MS Office, spreadsheets,
and databases
* Proven ability to work professionally with clients and respond to problems
24/7

Desired Qualifications

* Data analytics, including systems and data evaluation
* Strong interpersonal and organizational skills and integrity
* Stays steady under pressure and works well as a team with the client

WSP Benefits: 

WSP provides a comprehensive suite of benefits focused on providing health and
financial stability throughout the employee’s career. These benefits include
coverage related to medical, dental, vision, disability, and life; retirement
savings; paid sick leave; paid vacation (or other personal time); paid parental
leave; and paid time off for purposes of bereavement, voting, and/or attendance
at naturalization proceedings.

Expected Compensation: 

All Locations: $80,000 - $100,000

WSP USA is providing the compensation range that the company in good faith
believes it might pay and offer for this position, based on the successful
applicant’s education, experience, knowledge, skills, abilities and specific
geographic location. WSP USA reserves the right to ultimately pay more or less
than the posted range and may offer additional benefits and compensation,
depending on circumstances and the type of work being performed not related to
an applicant’s sex or other status protected by local, state, and/or federal
law.

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading
engineering and professional services firms. Dedicated to serving local
communities, we are engineers, planners, technical experts, strategic advisors
and construction management professionals. WSP USA designs lasting solutions in
the buildings, transportation, energy, water and environment markets. With more
than 15,000 employees in over 300 offices across the U.S., we partner with our
clients to help communities prosper.

www.wsp.com [https://www.wsp.com/]

WSP provides a flexible and agile workplace model while meeting client needs.
Employees are also afforded a comprehensive suite of benefits including medical,
dental, vision, disability, life, and retirement savings focused on providing
health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their
careers and knowledge base. Your daily contributions to your team will be
essential in meeting client objectives, goals and challenges. Are you ready to
get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer
Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or
other staffing services. Unsolicited resumes include any resume or hiring
document sent to WSP in the absence of a signed Service Agreement where WSP has
expressly requested recruitment/staffing services specific to the position at
hand.  Any unsolicited resumes, including those submitted to hiring managers or
other business leaders, will become the property of WSP and WSP will have the
right to hire that candidate without reservation – no fee or other compensation
will be owed or paid to the recruiter, employment agency, or other staffing
service. 

About WSP

Professional Services · 10,001+ employees · headquartered in Montreal, Quebec