Strategy & Operations Manager

About this role

• We’re hiring a Manager, Strategy & Operations to join our Utilization Management Optimization and Strategy team
• You will turn departmental goals into functional workflows, ensuring the team maintains high standards of accuracy and efficiency. You will manage the implementation of new clinical protocols, oversee organizational changes, and resolve technical or regulatory challenges to provide a seamless experience for members and providers
• You will report into the Senior Director, UM Optimization and Strategy
• Lead end-to-end management of cross-functional projects and strategic initiatives, including the creation of project plans, development of executive-level presentations, and performance of ROI analysis to ensure alignment with business goals
• Evaluate departmental performance by gathering and interpreting data to develop metrics, track progress on priorities, and implement mitigation strategies for new needs
• Collaborate with internal and external stakeholders to formulate communication and program strategies, ensuring clarity and visibility for senior leadership while managing the most effective information channels
• Independently advance strategic initiatives by identifying potential roadblocks and navigating obstacles with a high degree of autonomy to meet tight deadlines
• Manage the design and facilitation of organization-wide events and programming, including Quarterly Townhalls and special projects
• Mentor team members and may directly oversee staff to promote professional growth and ensure consistent departmental execution
• Compliance with all applicable laws and regulations
• Other duties as assigned- 3+ years of experience in delivering projects / programs
• Experience using data and metrics to drive improvements in programs
• 4+ years of strategic planning or management consulting experience in the healthcare payer or provider space
• Executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementatio...