Strategic Operations & Growth Manager

About this role

• Long-term position with job security and opportunities for professional growth.
• Work remotely with flexibility from the comfort of your home office.
• Amazing support from both the local and international community.

Job Title: Strategic Operations & Growth Manager (International Freight Forwarding & Supply Chain)

Location: Remote

Start Date: Immediate

Job Type: Full Time (40 hours per week)


Job Summary:

We are seeking a General Manager who will work in an Australian-based international freight forwarding and logistics company entering an exciting phase of growth and expansion.
This role presents a unique opportunity to become a key operational leader within the business, working directly alongside the Founder to help establish and grow a dedicated offshore operations hub that will become a critical component of the company's long-term structure.
This is an ideal opportunity for someone who thrives in entrepreneurial environments, enjoys solving problems, and wants to play a meaningful role in building a modern, customer-focused logistics operation.


Key Responsibilities:

Operations Management

• Oversee daily international freight forwarding operations.
• Coordinate FCL, LCL, and air freight shipments.
• Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
• Monitor shipment progress and ensure operational milestones are met.
• Manage escalations and operational issues proactively.
• Ensure a high standard of customer communication and service delivery.

Customer Service & Relationship Management

• Build and maintain strong customer relationships.
• Provide shipment updates, logistics advice, and practical solutions.
• Deliver a proactive, responsive, and customer-focused experience.
• Support long-term client retention and account growth.
• Drive service standards focused on visibility, communication, and reliability.

**Internal ...