STD Operations Manager

About this role

Working Schedule

Full-Time

Work Arrangement

Virtual

Relocation Assistance Available

No

Grade

12M

Posted Date

12-Oct-2026

Job ID

21087

### Description and Requirements

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Opportunity

The STD Operations Manager will oversee the management of several Unit Leaders who will be managing STD and Absence teams. We are looking to have someone motivated to come and ensure that we are meeting all goals with our customers and then within our teams as well. This person will be responsible for the success of our claims management teams. Strong verbal communication will be needed as you'll be strong customer facing infront of both the workforce and our customer.

Key Responsibilities

Key Responsibilities

• Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual

• Supports and guides assigned team member to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations

• Removes barriers to the success of the team or the individual

• Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions

• Takes accountability for the team they lead and the results it produces for each of the key areas of performan...