Staff Software Engineer (AI Reliability)

About this role

• AIRE (AI Reliability Engineering) partners with teams across Anthropic to improve reliability across our most critical serving paths — every hop from the SDK through our network, API layers, serving infrastructure, and accelerators and back
• We jump into the trenches alongside partner teams to make the systems that deliver Claude more robust and resilient, be it during an incident or collaborating on projects
• Reliability here is an emergent phenomenon that transcends any single team’s boundaries, so someone has to zoom out and look at the whole picture. That’s us — and it means few teams at Anthropic offer this kind of dynamic, cross-cutting exposure to the systems that matter most
• Claude has your back. AIRE has Claude’s. Help us keep Claude reliable for everyone who depends on it
• Develop appropriate Service Level Objectives for large language model serving systems, balancing availability and latency with development velocity
• Design and implement monitoring and observability systems across the token path
• Assist in the design and implementation of high-availability serving infrastructure across multiple regions and cloud providers
• Lead incident response for critical AI services, ensuring rapid recovery, thorough incident reviews, and systematic improvements
• Support the reliability of safeguard model serving — critical for both site reliability and Anthropic’s safety commitments

### Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipen...