Sr. UX Researcher (UXR-2-112026)

Responsibilities

Lead end-to-end UX research across discovery, concept validation, and usability, using interviews, testing, and journey mapping to produce actionable insights and design outputs. Collaborate with clients and product, design, and front-end teams to shape product opportunities, expand research within engagements, and help develop the research practice.

Requirements

Requires 3–6 years of hands-on UX research experience, including direct research on enterprise or B2B products, and comfort working with US-based users and stakeholders. Candidates should be able to navigate ambiguity, map complex workflows and journeys, create journey maps or service blueprints, and communicate findings effectively; healthcare or other high-stakes domain experience is a bonus.

Skills

• UX Research
• User Interviews
• Usability Testing
• Concept Validation
• Discovery Research
• Stakeholder Interviews
• Journey Mapping
• Service Blueprinting
• Persona Development
• Research Synthesis
• Enterprise and B2B Research
• Workflow Mapping
• System-Level Thinking
• Research Communication
• Cross-Functional Collaboration
• Continuous Discovery

Benefits

• Flexible Working Hours
• Remote Work Options
• LinkedIn Learning
• Professional Training
• Career Growth Opportunities
• Leadership Opportunities
• Collaborative Team Culture

About this role

About the Company
Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client’s teams, deeply embedding ourselves into their processes to create seamless, impactful products.
About the Role
We’re looking for a Senior UX Researcher who thrives on complex problem spaces and is comfortable driving research in ambiguity. At Koru, your insights won’t just sit in reports—they’ll directly influence real enterprise products across healthcare, automation, and finance.
You’ll plan and execute end-to-end research studies, work closely with product owners, and help define experiences used by thousands of professionals in the US.
Location: Pune / Remote
Experience: 3–6 years
Type: Full-time
What You’ll Do
Own and lead UX research activities across discovery, concept validation, and usability phases
Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
Create actionable outputs like personas, user journeys, service blueprints, and research reports
Proactively identify users to talk to—whether through clients, internal teams, or customer success
Translate research insights into product opportunities and design inputs
Collaborate with UX designers, product managers, and front-end teams throughout the design process
Help shape our research practice as we scale, including mentoring junior team members when needed
Proactively identify new opportunities for research within existing client engagements to extend project reach
What We’re Looking For
3–6 years of hands-on UX research experience (not internships or academic)
Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools)
Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly
Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys
Ability to handle open-ended, ambiguous briefs—you’re someone who finds ways to start and drive the process
Familiarity with creating journey maps, service blueprints, or ecosystem maps
Excellent verbal and written communication, with a knack for explaining research to cross-functional teams
Bonus Points If You Have
Experience working in healthcare, automation, or other complex, high-stakes domains
Exposure to continuous discovery practices alongside product teams
Comfort engaging with product owners and client stakeholders to shape research direction and priorities
Opportunities for growth and continuous learning (LinkedIn learning & professional trainings).
Flexible working hours and remote options.
A collaborative and innovative team culture.
Opportunity for career growth and leadership roles.
Koru UX Design is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Koru UX Design LLP

Design Services · 11-50 employees · headquartered in Pune, Maharashtra · founded 2011